Tend Mental Health

Consent for Psychological Services — Children, Young People & Adults

Terms of Service, Fees, Cancellation & Privacy Policy — Effective 1 July 2026

This document sets out the terms on which Tend Mental Health provides psychological services, and records your consent to those services. Please read it carefully before your first appointment. If anything is unclear, please contact your psychologist or admin@tendmentalhealth.com.au before your appointment — we are always happy to talk it through.

CONSENT DECLARATION

This form applies to clients of any age. Please complete whichever section below applies to you.

A — Adult clients (18 years and over), consenting for yourself: I, [Client Full Name], consent to receiving psychological services from [Psychologist's Full Name], a psychologist registered with the Australian Health Practitioner Regulation Agency (AHPRA), on the terms set out in this document.

B — Parent or legal guardian, consenting on behalf of a child or young person under 18: I, [Parent/Guardian Full Name], am the parent or legal guardian of [Child/Young Person's Full Name] ("the client"), and I have the legal authority to consent to psychological services on their behalf. I hereby consent to [Psychologist's Full Name], a psychologist registered with AHPRA, providing psychological services to the client on the terms set out in this document.

C — Young people consenting for themselves: Depending on their age, maturity, and understanding, a young person under 18 may be able to consent to their own psychological treatment without parental consent (sometimes referred to as being a "mature minor" or having "Gillick competence"). Where relevant, your psychologist will assess and discuss this directly with the young person, and will document the basis for relying on a young person's own consent.

Shared parental responsibility: Where consent is being given under section B and parental responsibility for the client is shared under the Family Law Act 1975 (Cth), consent from both parents/guardians with parental responsibility should ideally be provided, unless a parenting order or other court order specifies otherwise. Please tell us at intake about any current parenting orders, family law proceedings, or other arrangements relevant to consent for the client's care, so we can document this appropriately.

YOUR PSYCHOLOGIST

[Psychologist's Full Name] is a psychologist registered with AHPRA (registration number: [AHPRA registration number]) and practises in accordance with the Psychology Board of Australia's Code of Conduct. Your psychologist may hold professional association membership (for example, with the Australian Psychological Society or the Australian Association of Psychologists Inc) and may, from time to time, seek supervision or peer consultation to support the quality of care provided to you. Information discussed in supervision is de-identified unless directly relevant, and remains subject to the same confidentiality obligations set out later in this document.

TEND ROOMS — ROOM-SHARING & OTHER PRACTITIONERS

Tend Mental Health operates from premises that include Tend Rooms, where we sublet consulting rooms to other independent, appropriately qualified practitioners (for example, other psychologists, allied health professionals, or counsellors). This section explains what that means for you.

Independent practice: Practitioners who use Tend Rooms operate their own independent practice. They are not employees, contractors, or representatives of Tend Mental Health, and Tend Mental Health is not responsible for the services they provide, their clinical decisions, or their fees. Each Tend Rooms practitioner holds their own professional registration (where applicable) and their own professional indemnity and public liability insurance, and is individually responsible for their own clinical records, consent processes, and compliance with their own professional and regulatory obligations.

Your records and confidentiality: If you are a client of a Tend Rooms practitioner, your clinical records are held by that practitioner independently of Tend Mental Health's client records, and are not accessed by Tend Mental Health psychologists unless you have specifically consented to this (for example, for cross-referral or shared care — see below). Likewise, if you are a client of Tend Mental Health, your records are not shared with Tend Rooms practitioners without your consent.

Peer supervision and case consultation: From time to time, practitioners at Tend Mental Health and Tend Rooms may take part in peer supervision or case consultation with one another to support the quality and safety of the care provided. Client information discussed in this way is de-identified wherever possible, and any consultation involving identifiable information will only occur with your specific written and informed consent, documented in your file.

Cross-referral and shared care: With your consent, your Tend Mental Health psychologist may refer you to, or discuss shared care with, a Tend Rooms practitioner where this may benefit your treatment (for example, referral for psychiatric review, speech pathology, or other allied health support) — and a Tend Rooms practitioner may similarly refer to Tend Mental Health. You are always free to decline a referral or to choose your own provider.

Shared facilities: Tend Rooms practitioners may share common areas such as the waiting room and reception facilities. We take care to protect your privacy in these shared spaces (for example, minimising discussion of personal information within earshot of others), but please be mindful that you may see, or be seen by, other practitioners' clients in common areas.

If you have any questions about who is providing your care, or whether a practitioner is part of Tend Mental Health or is an independent Tend Rooms practitioner, please ask us — we're always happy to clarify.

SCOPE OF SERVICES

Tend Mental Health provides psychological services to children, young people, and adults, including individual therapy, couples and family therapy, and neuroaffirming assessments for autism, ADHD, and cognitive/learning profiles. We use a range of contemporary, evidence-based approaches selected collaboratively with you based on your needs and goals, including Cognitive Behaviour Therapy (CBT), Acceptance and Commitment Therapy (ACT), Dialectical Behaviour Therapy (DBT), Eye Movement Desensitisation and Reprocessing (EMDR), Schema Therapy, art therapy, and animal-assisted therapy (see below).

Before commencing treatment, your practitioner will discuss the proposed approach with you, including its purpose, expected benefits, any reasonably foreseeable risks, and reasonable alternatives (including the option of no treatment), so that you can make an informed decision about your care.

ANIMAL-ASSISTED THERAPY

Tend Mental Health may incorporate animal-assisted therapy into sessions where clinically appropriate and where you, or the parent/guardian consenting on behalf of a child, agree to this. Animal-assisted therapy involves the purposeful inclusion of a trained therapy animal in session to support engagement, emotional regulation, and therapeutic rapport.

Before including an animal in a session, your psychologist will discuss with you:

  • The role the animal will play in the session and how it supports the treatment goals agreed with you.

  • Any known allergies, fears, phobias, or cultural or religious considerations relating to animals.

  • The hygiene and safety measures in place, including that all animal–client interactions are supervised by the psychologist at all times.

  • That participation in animal-assisted therapy is entirely optional — you may decline it, or withdraw consent to it at any time, without this affecting any other therapy you receive.

  • Our commitment to the animal's welfare — the therapy animal is never forced into an interaction, is provided with regular rest breaks, and its involvement is ended at the first sign of stress or discomfort to the animal.

Please tell us before your appointment if you or your child has an allergy, fear, or any other reason animal-assisted therapy would not be suitable, so we can plan your session accordingly.

INFORMED CONSENT & YOUR RIGHTS

Your consent to psychological services is voluntary, and is based on a clear understanding of what is involved. Consistent with the Psychology Board of Australia's Code of Conduct, your psychologist will:

  • Explain the purpose, nature, and likely course of the recommended service, in a way you can understand.

  • Discuss the expected benefits, any reasonably foreseeable risks, and reasonable alternatives (including the option of no treatment).

  • Give you the opportunity to ask questions before proceeding, and check your understanding.

  • Discuss the fees and costs of any recommended service before it begins.

  • Support your right to make your own decisions about your care, to the extent of your capacity to do so, and involve you (or your child, as age-appropriate) in decisions about treatment.

Withdrawing consent: You may withdraw your consent to any part of your (or your child's) treatment at any time, without needing to give a reason, by telling your psychologist or contacting admin@tendmentalhealth.com.au. This will not affect your ability to access services from us in the future.

Reviewing consent: We treat this consent as current for a period of 12 months, or until there is a significant change to the service provided (for example, a change in treatment approach or modality, a move between in-person and telehealth, or a change from individual to family/couples therapy) — whichever happens first. We will check in with you to renew your consent at that point.

FEES & PAYMENT

Our fees are reviewed annually and are set out in full in our current Fee Schedule (available on request or via Halaxy). All fees below are effective from 1 July 2026 and are all-inclusive — the price quoted is the price you pay, with no card surcharges.

  • Standard session (50 min individual therapy): $318 total fee. With a valid Mental Health Treatment Plan referral, the current Medicare rebate is $149.05, reducing your out-of-pocket cost to $168.95.

  • Initial/intake session (50 min, includes treatment planning): $349 total fee ($199.95 out-of-pocket with the Medicare rebate).

  • Walk & Talk / nature-based session (50 min, outside consulting rooms): $305 total fee. These attract a higher outside-of-rooms Medicare rebate of $169.95, reducing your out-of-pocket cost to $135.05 — priced deliberately to remain accessible, particularly for young people and families.

  • Telehealth session (50 min): $318 total fee ($168.95 out-of-pocket with the Medicare rebate).

  • Couples/family session (50 min): $318 total fee. Not routinely rebateable under a standard Mental Health Treatment Plan; however, where one member of the couple/family is an existing individual client, the session may in some circumstances be billed under their individual Medicare or NDIS funding.

Payment processing: From October 2026, the Reserve Bank of Australia prohibits businesses from passing card surcharges on to customers. Rather than charging a surcharge, we have embedded our payment processing costs (1.90% + $1.00 per transaction) into the fees above, so there are no additional or hidden charges at the time of payment. Payment is processed using the payment details provided at the time of booking or at your first appointment.

Card storage & security: Your card details are collected and stored securely by Halaxy, our practice management platform, via its PCI-DSS compliant payment processor. Tend Mental Health does not directly store or have access to your full card details at any time — Halaxy processes and holds this information on our behalf, in line with its own security and privacy standards.

Reduced fee sessions: We are committed to making psychological care accessible. If cost is a barrier to you or your family accessing care, please speak with us confidentially — reduced fee sessions may be available on request, particularly for young people and those experiencing financial hardship.

WorkCover: Tend Mental Health is a registered WorkSafe provider. WorkCover clients are billed at the standard session fee; the applicable rebate and out-of-pocket gap (if any) are set by the current WorkSafe fee schedule and will be confirmed with you prior to your appointment.

MEDICARE REBATES

From 1 July 2026, the Medicare rebate for a Clinical Psychologist is $149.05 per session (item 80010 in-room; item 91167 telehealth), or $169.95 for outside-of-rooms sessions (items 80015/80016). To access a Medicare rebate you will need a valid referral and Mental Health Treatment Plan (MHTP) from your GP, or a referral from a psychiatrist or paediatrician. From 1 November 2025, referrals must come from your usual GP or a GP at your MyMedicare-enrolled practice. Medicare rebates cannot be claimed for missed or cancelled appointments. Rebates are reviewed annually by the Australian Government and this schedule will be updated accordingly.

Tend also accepts referrals under the Eating Disorder Treatment and Management Plan (up to 40 sessions/year, subject to eligibility) and the Complex Neurodevelopmental Disorders assessment and treatment initiative (clients under 25, paediatrician/psychiatrist referral required). Each program has its own eligibility criteria, session limits, and rebate amounts — please ask us, or see our full Fee Schedule, for details relevant to your circumstances.

NDIS FEES

Tend is an NDIS-registered provider. NDIS-funded sessions are billed in accordance with the current NDIS Pricing Schedule (2026–27) at $252.99 per hour for psychology services, pro-rated for a standard 75-minute session at $316.24. This rate is set by the NDIA — not by Tend — applies regardless of funding or plan management type, and is reviewed annually on 1 July. NDIS fees are GST-free. Cancellations for NDIS-funded sessions are charged in accordance with the NDIS Pricing Arrangements (see the NDIS Service Agreement below for details).

NDIS SERVICE AGREEMENT (NDIS-FUNDED CLIENTS ONLY)

This section forms a service agreement between you (the participant, or your nominee) and Tend Mental Health, and applies only where your sessions are funded, in whole or in part, through the NDIS. If your services are not NDIS-funded, this section does not apply to you.

Participant & plan details: 

  • Participant name: _______________________________     NDIS number: _______________________

  • Plan management type (please circle): NDIA-managed  /  Plan-managed  /  Self-managed

  • Plan start date: _____________________     Plan review date: _____________________

Supports to be provided: Tend Mental Health will provide psychology supports as agreed with you, which may include individual therapy, telehealth sessions, assessment, report writing, and non-face-to-face support (such as care coordination or documentation), billed under the relevant NDIS support item(s) referenced in our current Fee Schedule (item 15_054_0128_1_3 and associated line items).

Pricing: Our current rate for psychology supports is $252.99 per hour (2026–27 NDIS Pricing Schedule), pro-rated for a standard 75-minute session at $316.24. This rate applies to NDIA-managed and plan-managed participants in line with the applicable NDIS price limits; self-managed participants may agree to a different rate with us. Fees are reviewed annually in line with the NDIS Pricing Arrangements and Price Limits, effective 1 July each year, and we will notify you of any change before it applies.

Travel: Where provider travel is required and agreed with you in advance, this is charged at $126.50 per hour in accordance with the current NDIS Pricing Schedule. Any non-labour travel costs (such as mileage), where applicable, will be charged separately and agreed with you beforehand.

Short notice cancellation policy: For NDIS-funded supports, we apply the NDIS short notice cancellation policy set out in the NDIS Pricing Arrangements and Price Limits. A cancellation, reschedule, or non-attendance is treated as "short notice" where less than 7 clear days' notice is given before the scheduled session. Where this occurs, we may claim up to 100% of the agreed fee for that support from your NDIS funding. We will not charge a short notice cancellation fee where this is due to an emergency or other valid reason beyond your control (for example, sudden illness or hospitalisation) — please let us know as soon as you can. This NDIS-specific policy applies to NDIS-funded supports in place of the general cancellation schedule set out earlier in this document.

Our responsibilities to you:

  • Provide supports consistent with the National Disability Insurance Scheme Act 2013 (Cth), the NDIS Code of Conduct, and the NDIS Practice Standards (where applicable).

  • Communicate openly, honestly, and in a timely manner, and treat you with courtesy and respect.

  • Support your right to make your own choices, and give you information about your supports in a way that is useful and easy to understand.

  • Protect your privacy in line with the Confidentiality & Privacy Policy set out in this document.

  • Give you at least 14 days' written notice to end this agreement, except where there is a serious safety concern or breach of this agreement, in which case we may end it immediately.

  • Give you reasonable notice of any change to fees or supports, and seek your agreement before the change takes effect.

  • Keep accurate records of supports delivered, and notify you if an incident involving you is reportable under the NDIS (Incident Management and Reportable Incidents) Rules 2018.

Your responsibilities to us:

  • Tell us as soon as possible if you're unable to attend a scheduled appointment.

  • Tell us if your NDIS plan, funding, or plan management arrangements change.

  • Tell us if your goals or support needs change.

  • Give us the required notice if you wish to end this agreement (see below).

  • Let us know if you have any concerns about your supports, so we can address them.

Ending this agreement: Either you or Tend Mental Health may end this agreement at any time by giving 14 days' written notice. Either party may end the agreement immediately in the case of a serious breach of this agreement or a safety concern. You are always free to choose a different provider for your NDIS supports, and ending this agreement will not affect your access to any other services from Tend Mental Health.

Changes to this agreement: This agreement may be varied at any time by mutual written agreement, including changes to the supports provided, pricing (in line with the annual NDIS Pricing Arrangements), or other terms. We will discuss any proposed changes with you before they take effect.

Feedback, complaints and disputes: If you have any concerns about your NDIS-funded supports, please raise this with us in the first instance (see Complaints & Feedback, above) — raising a concern will never affect the quality or continuity of your supports. You may also contact the NDIS Quality and Safeguards Commission at any time, directly and independently of us:

By signing below, you agree to the terms of this NDIS Service Agreement, in addition to the general Terms of Service and Consent set out in this document.

_______________________________________________     

Participant / Nominee Name & Signature (NDIS Service Agreement)                        Date

_______________________________________________     

Tend Mental Health Representative Name & Signature                                              Date

ASSESSMENT & REPORT FEES

Tend offers comprehensive neuroaffirming assessments for autism, ADHD, and cognitive/learning profiles. Assessment packages are structured as an intake session, one or more 90-minute assessment sessions, a feedback session, and a written report, and currently range from $2,658 (Cognitive/Learning Assessment) up to $3,786 (All-in-One Autism + ADHD + Cognitive assessment), depending on the type and combination of assessment required. A full breakdown of each package is set out in our current Fee Schedule.

Report writing beyond an assessment package is charged at $318 per hour; a diagnostic or referral letter provided without a formal report is charged at one standard session fee ($318). Medicare rebates do not apply to report writing, letters, or addenda. A Medicare rebate of $105.45 per hour may apply to eligible assessment sessions for clients under 25 years referred under the Complex Neurodevelopmental Disorders program. We will discuss the likely total cost of any recommended assessment with you before it begins, including if you have already completed part of an assessment elsewhere.

CANCELLATIONS & MISSED APPOINTMENTS

We understand that plans can change. Please give us as much notice as possible if you need to cancel or reschedule, so we can offer the time to another client. Our current cancellation fees are:

  • More than 7 days' notice: no charge

  • Less than 7 days' notice: 25% of the session fee

  • Less than 48 hours' notice: 50% of the session fee

  • Less than 24 hours' notice, or a missed appointment (non-attendance): 100% of the session fee

Medicare rebates cannot be claimed against cancellation or missed-appointment fees. NDIS cancellation fees are charged in accordance with the current NDIS Pricing Arrangements. If you arrive late, your session may be shortened accordingly, but the full session fee will still apply, and your Medicare rebate may be reduced if the session falls under the minimum required duration.

Cancellation fees are charged to the payment method held on file, or invoiced. Outstanding accounts (payable within 7 days) may be referred for debt collection, which may add a debt collection fee; no further appointments can be booked while an account remains outstanding. If you have a valid reason for a late cancellation (for example, illness or an emergency), please contact us — we will always consider this on its individual merits.

RESCHEDULING BY YOUR PRACTITIONER

From time to time, your practitioner may need to reschedule or reduce their availability — for example, due to illness, use of personal or carer's leave, professional development, or reduced availability during holiday periods such as school holidays. This is a normal part of running a sustainable, high-quality practice, and does not reflect any change in our commitment to your care.

Where possible, your practitioner will discuss any planned break in availability with you in advance (for example, ahead of school holiday periods), including your ongoing needs during that time and any adjustments that may help — such as scheduling a session shortly before or after the break, or temporarily adjusting session frequency.

If a session needs to be rescheduled at short notice due to unplanned leave, we will contact you as soon as possible to arrange an alternative time. No cancellation or late-notice fee applies where a change is initiated by us rather than by you.

Make-up sessions: Because of the way practitioner schedules and session availability work, a make-up session is not usually possible where an appointment is rescheduled by us. Where an extended or unplanned absence may affect your care, we will discuss suitable options with you, which may include a temporary change in session frequency, a telehealth session in place of an in-person one, or referral to another practitioner for interim support.

Continuity of care: We take seriously our responsibility to support continuity of your care. If your practitioner will be unavailable for an extended period, we will discuss appropriate interim support with you, and can provide a list of other suitable practitioners — at Tend Mental Health, Tend Rooms, or elsewhere — if you would like additional or alternative support during that time. You are never obliged to wait for your practitioner to return if you need more immediate support; please let us know your preference and we will assist with a referral.

FREQUENCY OF APPOINTMENTS

The number and frequency of appointments will be discussed with you by your psychologist, based on their professional opinion once they understand your (or your child's) treatment needs and goals. This will be discussed with you prior to commencing treatment and kept as an open point of communication throughout, to ensure the plan remains in line with your goals and priorities.

TELEHEALTH

Some appointments may be offered via telehealth (video or phone) rather than in person. You will be sent a secure link in your appointment reminder. To make the most of a telehealth session, you will need access to a private, quiet space and a reliable internet connection; if the connection becomes unstable, the session may continue by phone. By attending a telehealth appointment, you consent to receiving psychological services in this way. Telehealth is not appropriate for every presentation or every session — for example, where there is an immediate safety concern — and your psychologist will discuss this with you and may recommend an in-person appointment where clinically indicated. Telehealth is not an emergency service (see Emergency Contacts below).

USE OF AI IN YOUR CARE

From time to time, your practitioner may use artificial intelligence (AI) tools to assist with clinical documentation — for example, AI-assisted note-taking or transcription tools such as Novonote, Heidi Health, or Halaxy's AI Scribe. These tools listen to (or process a written record of) parts of your session and generate a draft clinical note or summary, which your practitioner reviews, edits, and finalises before it is added to your file.

Your consent: We will always tell you before using an AI tool in your session, and will only do so with your consent. You are free to decline the use of AI note-taking at any time and for any reason, without needing to give a reason and without this affecting the therapy you receive — your practitioner will simply take notes in the usual way instead.

Human oversight: AI-generated notes are a drafting aid, not a replacement for your practitioner's clinical judgement. Your psychologist reviews, corrects, and takes responsibility for the accuracy of every note before it forms part of your clinical record.

Data handling: We only use AI tools that meet appropriate privacy and security standards (such as encryption, restricted data retention, and compliance with the Australian Privacy Principles). Session audio or text processed by these tools is used only to generate your clinical note, and is otherwise handled in accordance with the relevant provider's own privacy policy — a copy of which is available on request. Tend Mental Health remains responsible for your personal information at all times, consistent with the Confidentiality & Privacy Policy set out in this document.

Other uses of AI: We may also use general-purpose AI tools for administrative tasks (for example, drafting correspondence or scheduling), which do not involve your identifiable clinical information unless you have specifically consented to this.

If you have any questions about the AI tools used in your care, or would like more information about a specific tool, please ask your psychologist — we're always happy to explain how they work.

TERMINATION & CONTINUITY OF SERVICES

You are free to end our services at any time. We may also determine that our services are no longer appropriate to your needs — for example, where a different type or level of care is required — in which case we will discuss this with you and support you to identify an appropriate alternative provider. Except in an emergency or where the therapeutic relationship has broken down irretrievably, we will provide reasonable notice before ending services, and will not discontinue care during a crisis without an appropriate alternative plan in place.

CONFIDENTIALITY & PRIVACY POLICY

Tend Mental Health is committed to protecting your privacy in accordance with the Australian Privacy Principles, the Health Records Act, and the Psychology Board of Australia's Code of Conduct. We collect personal information — including contact details, Medicare/NDIS information, session notes, reports, referral letters, assessments, and correspondence — to assess your needs, plan and provide treatment, and communicate with you about your care.

We collect this information through initial enquiries, pre-appointment intake questionnaires, information you provide directly (in person, by phone, email or SMS), and information shared by other professionals involved in your care (such as your GP, paediatrician, or school), where you have consented to this.

Limits to confidentiality: We will not disclose your personal information to third parties without your written and informed consent, except where: we believe you are at risk of harm, including self-harm; we believe you may harm another person; we are required to do so by a court or other legal process; disclosure is otherwise required or authorised by law (including mandatory reporting obligations relating to the safety of children); or you have specifically consented to a disclosure (for example, a report to your GP or school).

We do not transmit, share, reproduce, or post any information or image that could identify you or your child, even indirectly, without your specific written and informed consent.

Your healthcare provider may seek supervision or peer consultation to maintain and improve their skills; any information shared for this purpose is de-identified unless directly relevant, and remains subject to the same confidentiality obligations.

Storage, security and retention: Client records are kept securely, electronically and/or in locked filing, and are retained until a child reaches 25 years of age, or for a minimum of 7 years for a young adult or adult (in line with Victorian health records requirements). Physical documents are disposed of through secure, locked shredding bins when no longer needed. In the unlikely event of an eligible data breach involving your personal information, we will act in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth), which may include notifying you and the Office of the Australian Information Commissioner.

Accessing your information: You have the right to access and review the personal information we hold about you. If you would like to access your records, or a written summary of your therapy, please contact us — there may be a fee for record transfers, and in most cases records will be released to another treating healthcare provider rather than directly to a client. Your information is not disclosed to overseas recipients unless you consent or this is otherwise required by law, and is never used, sold, rented, or disclosed for any other purpose.

COMPLAINTS & FEEDBACK

If you have any concerns about the service you have received, we encourage you to raise this with your psychologist or with admin@tendmentalhealth.com.au in the first instance, so we can try to resolve it with you directly. Raising a concern will not affect the quality of care you receive from us.

If you would prefer to raise a concern independently, or are not satisfied with our response, you can also contact:

  • The Health Complaints Commissioner (Victoria) — www.hcc.vic.gov.au — for concerns about a Victorian health service.

  • The Australian Health Practitioner Regulation Agency (AHPRA) — www.ahpra.gov.au — to raise a concern about a registered psychologist's conduct or practice.

CULTURAL SAFETY & ACCESSIBILITY

Tend Mental Health is committed to providing culturally safe care that respects the cultural needs, beliefs, and identity of all clients, including Aboriginal and Torres Strait Islander clients and those from culturally and linguistically diverse backgrounds. Please let us know of any cultural considerations, communication preferences, or interpreter needs that would help us support you or your family.

NATURE & LIMITATIONS OF SERVICES

All practitioners at Tend Mental Health are qualified, AHPRA-registered psychologists who will only provide services within their professional competence and scope of practice. Where treatment needs are identified that fall outside this scope, your practitioner will help you identify alternative, suitable providers. Practitioners have limited availability for contact outside scheduled appointments and may not be able to respond to between-session contact before your next appointment — this should not be relied upon for urgent or emergency matters. Our services are not a substitute for medical treatment and are not intended to diagnose, treat, or cure any medical condition; we make no guarantees about the effectiveness of any service.

EMERGENCY CONTACTS

Tend Mental Health is not an emergency service. We are not able to respond to urgent or emergency matters, and our communication channels (phone, email) are not monitored outside standard business hours. For urgent concerns relating to mental health or other emergencies, please contact:

  • Emergency services: 000

  • Lifeline: 13 11 14

  • Kids Helpline (for children and young people, 5–25 years): 1800 55 1800

  • 13YARN (Aboriginal and Torres Strait Islander crisis support): 13 92 76

CONSENT & ACKNOWLEDGEMENT

I have read this consent form carefully and fully understand its contents, including the fees, cancellation policy, confidentiality limits, and animal-assisted therapy information set out above. I understand that I may ask questions at any time, that I may withdraw my consent at any time, and that this consent will be treated as current for 12 months (or until there is a significant change to the service, whichever is sooner), at which point I may be asked to renew it. By signing below, I willingly consent to (or, where applicable, on behalf of the client named above) Tend Mental Health providing psychological services on the terms set out in this document.

This Terms of Service may be updated from time to time; the most current version is available on our website or on request. If you have any questions or concerns about these terms, please contact admin@tendmentalhealth.com.au.